Part 2: Are You a Consumer, Customer or Guest?

Plus, there's a new Eritrean restaurant in Reynoldsburg, and North Market Bridge Park welcomes a new vendor.

Scattered, smothered and covered with hospitality? (Credit: Columbus Food Adventures)

Part 2: Are You a Consumer, Customer or Guest?

By Andy Dehus

In my first essay in this series, I wrote about the differences between the customer and the consumer in a restaurant setting. But what makes a guest?

The reality is that guest experiences vary tremendously, and …